Technical support center

FAQ

Do you have your own factory or trading company?
We have 3 factories in Taiwan, are specialized to produce all kinds of woodworking machinery.

Can you offer high quality product?
Quality is an important factor when it comes to any product or service. Quality control is essential to building a successful business that delivers products that meet or exceed customers' expectations. Quality is our responsibility and we care about it very much.

What's your warranty?
We offer one year warranty, including spare parts are given free replacement if the defective of goods or parts is solely duty of us. Our service team will offer on line service and give solution within 12-24 hours.

How to install?
All OAV’s machines are adjusted well before we deliver, inside packing, we will offer detailed operation manual for reference, also video will be offered if necessary.

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